Terms And Conditions

Welcome to ChildrenNeedBoth (“we,” “our,” “us”). By using our services, you
(“user” or “you”) agree to the following Terms of Service.
These terms govern your use of our McKenzie Friend assistance services and any
related support we may provide.
Please read them carefully before proceeding.

2. Scope of Services
3.
ChildrenNeedBoth provides non-legal assistance to individuals representing
themselves in family court proceedings, specifically as McKenzie Friends

4. . Our support is limited to guidance, moral support, help with paperwork, and quiet
advice in court.

5. We do not provide legal representation or act as solicitors.

6. Initial consultations are free and typically last up to 10 minutes.

7. We reserve the right to charge a fee if in-depth case review or further ongoing
assistance is required.

8. Fair Usage Policy

Our free initial service is intended to help as many individuals as possible.
Repeated use or enquiries beyond what is reasonable may result in a requirement for
paid services.
We reserve the sole right to determine when fair usage has been exceeded.

9. Disclaimer

ChildrenNeedBoth is not a firm of solicitors and does not offer legal representation.
We do not conduct litigation, offer legal advice, or hold the necessary authorisations
to do so.
We support litigants in person by acting as McKenzie Friends in accordance with
court guidelines.
Where appropriate, we may refer you to regulated professionals or legal experts.

10. Fees and Payment

Where additional assistance is needed beyond the initial consultation, we will inform
you of the applicable fees in advance. Payment is typically required upfront unless
otherwise agreed in writing.

11. Distance Selling Regulations

Where applicable, our paid services fall under the Consumer Contracts (Information,
Cancellation, and Additional Charges) Regulations 2013. You may cancel any paid
services within 14 days of entering into an agreement unless we have started the
service with your consent.

12. Limitation of Liability

To the maximum extent permitted by law, ChildrenNeedBoth shall not be liable for
any direct, indirect, incidental, or consequential damages resulting from your use of
our services.
This includes but is not limited to outcomes in court proceedings, loss of time, or
personal costs. We do not guarantee outcomes in any legal matters.

13. Complaints Policy

Our complaints policy applies only to paid services.
If you are dissatisfied with any aspect of our paid services, please write to us at
[Insert Email Address] or [Insert Address].
We will acknowledge your complaint within 5 working days and aim to resolve it
within 28 days. If not resolved, we may refer the matter to an independent reviewer.

14. GDPR Consent

By contacting us via telephone, email, post, or our website, you consent to
ChildrenNeedBoth collecting and processing your personal data under the General
Data Protection Regulation (GDPR). Your data may be used for:
Responding to your enquiry and providing requested services.
Referring you to professional contacts, including legal professionals, if needed.
Complying with legal and regulatory obligations.
We ensure all data is handled securely. We do not sell or share your information for
marketing purposes.
You have the right to:
Access the personal data we hold about you.
Request correction of inaccuracies.
Request deletion of data no longer needed.
Please see our Privacy Policy on our website for more information.

All materials and communications from ChildrenNeedBoth remain our intellectual
property. You may not reproduce, distribute, or use them without our written
permission.
10. Privacy Policy

We are committed to protecting your personal data. All data is processed in
accordance with our Privacy Policy, available on our website.

11. Governing Law

These Terms of Service

12. are governed by the laws of England and Wales. Any disputes will be subject to the
exclusive jurisdiction of the courts of England and Wales.

13. Amendments
ChildrenNeedBoth reserves the right to amend these Terms of Service at any time.

14. Changes become effective immediately upon being posted on our website. Continued
use of our services indicates your acceptance of the revised terms.

15. Contact Information
For any questions regarding these Terms of Service, please contact us at:

16.ChildrenNeedBoth
3 Breydon Walk RH10 6RE
Telephone: 07448 312121
E-mail: [email protected]
E-mail: [email protected]
Company Number: [Insert Company Number]
Thank you for choosing ChildrenNeedBoth.