1. Introduction

Welcome to ChildrenNeedBoth (“we,” “our,” “us”). By using our services, you (“user” or “you”) agree to the following Terms of Service.

These terms govern your use of our McKenzie Friend assistance services and any related support we may provide. Please read them carefully before proceeding.

2. Scope of Services

ChildrenNeedBoth provides non-legal assistance to individuals representing themselves in family court proceedings, specifically as McKenzie Friends.

Our support is limited to guidance, moral support, help with paperwork, and quiet advice in court. We do not provide legal representation or act as solicitors.

Initial consultations are free and typically last up to 10 minutes. We reserve the right to charge a fee if in-depth case review or further ongoing assistance is required.

3. Fair Usage Policy

Our free initial service is intended to help as many individuals as possible. Repeated use or enquiries beyond what is reasonable may result in a requirement for paid services.

We reserve the sole right to determine when fair usage has been exceeded.

4. Disclaimer

ChildrenNeedBoth is not a firm of solicitors and does not offer legal representation. We do not conduct litigation, offer legal advice, or hold the necessary authorisations to do so.

We support litigants in person by acting as McKenzie Friends in accordance with court guidelines. Where appropriate, we may refer you to regulated professionals or legal experts.

5. Fees and Payment

Where additional assistance is needed beyond the initial consultation, we will inform you of the applicable fees in advance. Payment is typically required upfront unless otherwise agreed in writing.

6. Distance Selling Regulations

Where applicable, our paid services fall under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. You may cancel any paid services within 14 days of entering into an agreement unless we have started the service with your consent.

7. Limitation of Liability

To the maximum extent permitted by law, ChildrenNeedBoth shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services.

This includes but is not limited to outcomes in court proceedings, loss of time, or personal costs. We do not guarantee outcomes in any legal matters.

8. Complaints Policy

Our complaints policy applies only to paid services. If you are dissatisfied with any aspect of our paid services, please write to us at [email protected] or ChildrenNeedBoth, [Insert Address].

We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. If not resolved, we may refer the matter to an independent reviewer.

9. GDPR Consent

By contacting us via telephone, email, post, or our website, you consent to ChildrenNeedBoth collecting and processing your personal data under the General Data Protection Regulation (GDPR). Your data may be used for:

• Responding to your enquiry and providing requested services.
• Referring you to professional contacts, including legal professionals, if needed.
• Complying with legal and regulatory obligations.

We ensure all data is handled securely. We do not sell or share your information for marketing purposes. You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccuracies.
• Request deletion of data no longer needed.

Please see our Privacy Policy on our website for more information.

10. Privacy Policy

We are committed to protecting your personal data. All data is processed in accordance with our Privacy Policy, available on our website.

Our Services at Children Need Both

At Children Need Both, we specialise in family law and child welfare, offering expert support for parents, carers, and families navigating complex legal and social challenges. Our services are designed to promote the well-being of children and empower families to make informed decisions.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

ChildrenNeedBoth reserves the right to amend these Terms of Service at any time. Changes become effective immediately upon being posted on our website. Continued use of our services indicates your acceptance of the revised terms.

13. Contact Information

For any questions regarding these Terms of Service, please contact us at:

ChildrenNeedBoth
[Insert Address]
Telephone: [Insert Phone Number]
E-mail: [email protected]
Company Number: [Insert Company Number]

Thank you for choosing ChildrenNeedBoth.